How StenoDesk handles trials, cancellations, subscription refunds, and metered usage.
This Refund and Cancellation Policy explains how StenoDesk LLC ("StenoDesk," "we," "us," or "our") handles free trials, cancellations, and refunds for paid subscriptions to the Service. It supplements our Terms of Service. Subscription billing is handled by our payment processor, Stripe. StenoDesk does not process any other payments (for example, the Marketplace is a connection venue only, and any work between users is settled off-platform).
StenoDesk offers the following plans:
| Plan | Price | Notes |
|---|---|---|
| Subcontractor | Free | No subscription charge. |
| Starter | [Starter price pending] | Entry individual-reporter tier. |
| Core | $79/mo | Individual-reporter tier. |
| Pro | $129/mo | Individual-reporter tier. |
(A Firm tier is planned but not yet offered.)
Hybrid billing. Each paid tier includes a fixed monthly proofing page allotment covered by your subscription fee. Usage beyond your allotment is billed as metered, per-page overage. The per-page overage amount is shown to you and confirmed before each proofing run, so you always see the cost before it is incurred.
We offer a 30-day free trial. You will not be charged during the trial, and you may cancel at any time before it ends without being charged. Unless you cancel before the trial ends, it converts to a paid subscription on the plan you selected, and your payment method is charged the applicable fee. Free trials are limited to one per person; creating multiple accounts to obtain additional trials violates our Terms of Service.
a. Self-serve. You can cancel your subscription at any time from within the app (Settings → Billing). You may also contact support@stenodesk.com for help.
b. Effect of cancellation. When you cancel, your subscription stays active and you keep full access until the end of the current paid period. It will not auto-renew, and after the period ends your account is downgraded or deactivated.
c. Data after cancellation. Your data is retained for a 30-day recoverable grace period in case you reactivate, after which it may be permanently deleted. You can export your data in-app before cancellation where export tools are available. See the Privacy Policy (§7) for retention details.
a. Monthly plans. Monthly subscriptions can be canceled anytime. Access continues to the end of the paid month, and we do not provide partial-month refunds for the remaining days.
b. Annual plans (optional). If you choose annual billing, you may request a full refund within 14 days of the start of the annual term. After that 14-day window, the annual fee is non-refundable for the remainder of the term. Annual billing is optional.
c. Metered overage is non-refundable. Per-page proofing overage that you have already used is non-refundable, because it reflects real third-party AI processing cost that we incur on your behalf. The cost is shown and confirmed before each run.
d. Always refunded. Regardless of the above, we will refund:
Except where required by law or stated above, we do not provide refunds for:
If you believe you qualify for a refund, open a Support ticket in-app or email support@stenodesk.com with "Refund Request" in the subject line. Include your account email and any relevant transaction details. We will review and respond within a reasonable time (generally within 5 business days).
Approved refunds are issued to your original payment method through Stripe. Processing typically takes 5 to 10 business days to appear, depending on your payment method and financial institution. We cannot issue a refund to a different payment method. Where a full refund is not appropriate, we may offer a partial refund or account credit at our discretion.
We may change pricing prospectively. We will provide reasonable advance notice to existing subscribers, and any change applies to your next billing cycle. If a price increases, you may continue at the new price, switch plans where available, or cancel before the new price takes effect. We do not refund prior periods due to a price change; you keep access until the end of your current paid period.
We may update this Refund and Cancellation Policy. Material changes will be communicated through the Service or by email. Continued use after changes take effect constitutes acceptance.
StenoDesk LLC
Email: support@stenodesk.com
[Mailing address]